Clinical Scheduler Remote

Learn It Systems Remote
remote meetings scheduling customer service health manager autism fulfillment customer service skills screenings cdc report clinical operations
March 18, 2023
Learn It Systems
Hyattsville, Maryland

The Clinical Scheduler position is a direct report to the Clinical Operations Manager and is responsible for coordinating staff and client schedules by performing diverse related duties.

This is a full-time remote position. Candidates must be based in the DC/MD/VA area for occasional on-site meetings.
Coordinate and maintain daily, weekly, and monthly staff and client schedules for the delivery of autism services to our clients
Inform families and/or Behavior Interventionists of schedule changes and update systems accordingly
Find alternate coverage or alternate work for Behavior Interventionist and arrange for PTO coverage
Schedule make-up time to maximize contract fulfillment Participate in staff efficiency and contract fulfillment initiatives
General Office Support
Receive and respond to staff and client phone and email inquiries relating to scheduling
Answer scheduling questions from clients and staff and escalate to appropriate management staff as necessary
Reconcile billing operational and payroll reports
Clinical Scheduler will be expected to attend regular meetings with the Clinical Services Scheduling Manager and participate in meetings with other departments as needed.
Bachelor's Degree or equivalent preferred
A minimum of three years customer service experience
Prior scheduling experience required (preferably in a healthcare setting or at an autism services provider)
Excellent customer service skills, self-motivated, self-starter, well organized and detail oriented approach to tasks
Proven customer service skills and experience handling heavy call volume
Proactive/proven ability to anticipate needs and respond appropriately and in a timely manner
Strong problem-solving and critical thinking skills
Excellent multi-tasking and prioritizing abilities
Strong written and verbal communication skills
Exceptional attention to detail
Expected to be available to work overtime, if required.

LEARN Behavioral offers competitive compensation, a comprehensive benefits plan, including 401(k), personal time off, paid holidays, and tuition reimbursement.

LEARN Behavioral is an Equal Opportunity Employer. Candidates must be presently eligible to work in the United States.

The health and well-being of our clients, staff, and community are of the utmost importance to LEARN Behavioral. With the continued presence of COVID-19, we are committed to providing our essential services to clients, while maintaining safety for everyone. Please consider our practices on Face Coverings, Daily Health Screenings, and Employee Vaccinations below before applying for one of our open positions:
Face Coverings - LEARN follows the CDC's guidance and in most locations, face coverings are optional. There are a few exceptions where continued use of face coverings, such as local county and/or payor mandates, is required. Please note that as the CDC guidance changes, LEARN's face covering practices will also change.
Daily Health Screenings - We follow local county guidelines, and may adjust this practice as COVID-19 cases in your area increase/decrease.
Employee Vaccination - Employees are encouraged to be vaccinated against COVID-19, as vaccination may be a requirement in the future to comply with Executive and State/Local or Payor vaccination mandates.

ID: 2023-23327

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